Privacy Policy

Last updated: 23 April 2026

This Privacy Policy explains how Spinstralia Casino collects, uses, stores, shares, and protects personal information when you visit or use the website spinstraliacasino-au.net, create an account, access gambling-related services, contact customer support, participate in promotions, or otherwise interact with our platform.

Spinstralia Casino is committed to handling personal information in a lawful, fair, transparent, and secure manner. We recognise that privacy is a significant issue for individuals in Australia and that operators offering online gambling services must also comply with legal, regulatory, anti-money laundering, counter-terrorism financing, fraud prevention, and responsible gambling obligations. Where personal information is processed in connection with users located in Australia or in line with international data protection standards, we aim to apply privacy principles consistent with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable, GDPR-style standards for transparency, lawful processing, retention, and data subject rights.

By registering an account, submitting information, or using the services available through spinstraliacasino-au.net, you acknowledge that your personal information may be processed as described in this Privacy Policy. Where consent is required by law, registration or the voluntary provision of information may constitute your consent to the relevant processing activities. However, where processing is necessary for legal compliance, contract performance, fraud prevention, or legitimate operational requirements, we may process data on those grounds without relying solely on consent.

Who We Are

For the purposes of this Privacy Policy, Spinstralia Casino acts as the controller of personal information collected through spinstraliacasino-au.net in relation to account administration, customer management, legal compliance, fraud controls, and the delivery of gambling-related services.

If you have any privacy-related questions, requests, or complaints, you may contact us by email only at:

support@spinstraliacasino-au.net

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• account registration forms;
• identity verification procedures;
• deposit, withdrawal, and payment processing activities;
• gameplay, betting, and transaction records;
• customer support communications;
• marketing subscriptions and preferences;
• website cookies and technical tracking tools;
• security and fraud prevention systems; and
• third-party service providers connected to our operations.

This Policy does not apply to third-party websites, payment platforms, software providers, or linked services that maintain their own privacy notices. Users should review the privacy terms of any third-party service separately.

Information We Collect

We may collect and process a broad range of personal information depending on how you interact with Spinstralia Casino.

Information You Provide Directly

This may include:

• full name;
• date of birth;
• residential address;
• billing address;
• email address;
• telephone number, where voluntarily provided;
• username and account credentials;
• copies of identity documents;
• copies of proof of address documents;
• payment-related details submitted during deposits or withdrawals;
• responses to responsible gambling questionnaires;
• information included in customer support enquiries;
• complaints, disputes, and feedback; and
• marketing preferences and consent records.

Gambling and Transaction Information

To provide gambling services and comply with regulatory obligations, we may collect:

• betting activity and gameplay history;
• account balances;
• deposit and withdrawal history;
• bonuses claimed and promotional participation;
• wagering patterns;
• account restrictions, self-exclusion, cooling-off, and limit settings;
• failed or reversed payments;
• chargeback-related information; and
• internal risk and fraud assessment indicators.

KYC, AML, and Enhanced Verification Information

To meet know your customer, anti-money laundering, counter-terrorism financing, and source-of-funds obligations, we may request and process:

• passport, driver licence, or other government-issued identification;
• proof of residential address such as utility bills or bank statements;
• payment instrument verification documents;
• selfies or liveness verification data where required;
• source of wealth or source of funds information;
• occupation and employment details;
• politically exposed person and sanctions screening results; and
• records relating to suspicious activity reviews.

Technical and Device Information

When you access spinstraliacasino-au.net, we may automatically collect technical information such as:

• IP address;
• browser type and version;
• operating system;
• device identifiers;
• log-in timestamps;
• page views and navigation paths;
• cookies and similar tracking data;
• geolocation data derived from IP or device settings where permitted;
• crash reports and diagnostic data; and
• security event logs.

Information From Correspondence

We maintain records of communications with you, including:

• emails sent to or received from support;
• account review communications;
• responses to complaints and disputes;
• responsible gambling interventions;
• promotional opt-in and opt-out records; and
• notices regarding policy updates or legal matters.

How We Use Your Information

Spinstralia Casino processes personal information for clearly defined purposes connected with the operation of the website and the provision of lawful gambling services.

Provision of Services

We use personal information to:

• create and manage your account;
• verify your eligibility to use the services;
• process bets, gameplay participation, deposits, and withdrawals;
• administer bonuses, loyalty features, and promotions where applicable;
• communicate account-related notices; and
• provide customer support.

Legal and Regulatory Compliance

We process personal information to comply with legal obligations, including obligations relating to:

• customer identity verification;
• age checks and eligibility controls;
• anti-money laundering and counter-terrorism financing compliance;
• fraud detection and prevention;
• sanctions and politically exposed person screening;
• responsible gambling and harm minimisation measures;
• tax, audit, and accounting requirements; and
• responding to lawful requests from regulators, courts, law enforcement, or government authorities.

Security and Risk Management

We may use data to:

• secure accounts and systems;
• detect suspicious, fraudulent, abusive, or unlawful behaviour;
• investigate payment irregularities;
• prevent bonus abuse, collusion, account takeover, or multiple account misuse;
• enforce our Terms and Conditions; and
• maintain network and information security.

Operational Improvement and Research

We may process information for internal research, analytics, and service development, including to:

• improve website functionality;
• troubleshoot technical issues;
• understand user interaction with our services;
• develop safer gambling tools;
• enhance customer service processes; and
• produce internal business reporting using aggregated or minimised data where possible.

Lawful Bases for Processing

Depending on the circumstances, Spinstralia Casino may process personal information on one or more of the following bases:

• performance of a contract, including account creation and the provision of gambling services;
• compliance with legal obligations, including AML/CFT, identity checks, fraud controls, and record-keeping duties;
• legitimate interests, such as platform security, service improvement, internal administration, and dispute resolution, provided those interests are not overridden by your rights;
• consent, where the law requires consent for specific processing activities, especially certain marketing communications or optional data uses; and
• establishment, exercise, or defence of legal claims.

Marketing Communication

If you have opted in, or where otherwise permitted by law, Spinstralia Casino may use your contact details and account activity information to send you information about:

• new games or product features;
• promotional offers and bonuses;
• tournaments and campaigns;
• service updates likely to be relevant to your account; and
• surveys or feedback requests.

We aim to ensure that marketing is sent responsibly and in accordance with applicable privacy and electronic communication rules.

Opting Out of Marketing

You may opt out of marketing communications at any time by:

• following the unsubscribe instructions included in the relevant message, where available; or
• contacting us by email at support@spinstraliacasino-au.net.

Please note that opting out of marketing does not stop us from sending service, legal, security, or account-related communications that are necessary for the administration of your account or compliance with our obligations.

Obtaining Personal Information

We collect personal information through a combination of direct collection and third-party sources.

Information Collected From You

We collect data directly when you:

• register an account;
• complete forms on the website;
• upload verification documents;
• make deposits or withdrawal requests;
• use gameplay features;
• contact support;
• respond to compliance or security checks; or
• subscribe to marketing communications.

Information Collected From Third Parties

We may also obtain information from:

• identity verification providers;
• payment service providers;
• banks and financial institutions;
• fraud prevention and risk intelligence providers;
• AML/CFT screening databases;
• sanctions and politically exposed person screening services;
• analytics providers;
• software, game, and platform providers;
• affiliates, where permitted and relevant to account attribution; and
• public records or government databases where lawful.

Where we receive information from third parties, we take reasonable steps to ensure that the data was collected and disclosed lawfully.

Cookies and Similar Technologies

Spinstralia Casino uses cookies and similar technologies to operate the website, remember user preferences, analyse performance, improve security, and support fraud prevention.

These technologies may include:

• essential cookies required for log-in, account security, and website functionality;
• performance and analytics cookies used to measure website usage;
• preference cookies used to remember settings;
• security cookies used to detect suspicious access; and
• marketing or attribution technologies, where permitted.

You may be able to manage some cookies through your browser settings. However, disabling essential cookies may affect the availability or performance of account functions and gambling services.

Data Recipients

Personal information is accessible only to those who require it for legitimate operational, legal, or compliance purposes. Recipients may include:

• authorised employees of Spinstralia Casino involved in customer support, payments, compliance, fraud, security, responsible gambling, and technical operations;
• entities within the same corporate group, where relevant for administration, security, auditing, or compliance;
• identity verification and KYC service providers;
• payment processors and financial services providers;
• game developers and platform providers where necessary for gameplay delivery, fraud checks, or technical support;
• hosting, cloud storage, cybersecurity, and IT support providers;
• professional advisers, auditors, and legal counsel;
• analytics and reporting providers using controlled access arrangements; and
• regulators, law enforcement bodies, courts, or public authorities where required by law.

Access is restricted on a need-to-know basis and subject to confidentiality and security controls.

Releasing Data to Third Parties

Spinstralia Casino does not sell personal information to unrelated third parties. We may release or disclose personal information only where there is a lawful and justified reason to do so, including:

• where disclosure is required to provide services you have requested;
• where payment processing requires data sharing with banks, card schemes, e-wallet providers, or fraud monitoring partners;
• where KYC or AML/CFT obligations require checks through specialist providers;
• where game or software suppliers need limited data to facilitate gameplay, investigate irregularities, or resolve disputes;
• where disclosure is necessary to investigate fraud, bonus abuse, chargebacks, suspicious transactions, or security incidents;
• where disclosure is required by law, court order, subpoena, warrant, regulatory direction, or government request;
• where disclosure is needed to establish, exercise, or defend legal claims; or
• where a business restructuring, merger, acquisition, or asset transfer occurs, subject to appropriate confidentiality protections.

If personal information is transferred internationally, we will take reasonable steps to ensure that suitable safeguards apply and that the recipient handles the information consistently with applicable privacy requirements.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In particular:

• account, transaction, and verification records may be retained for the duration of the customer relationship and for a period afterwards to satisfy legal, regulatory, accounting, fraud prevention, and dispute resolution requirements;
• AML/CFT-related information is generally retained for at least 5 years where required for compliance purposes;
• support and complaint records may be retained for evidentiary and quality assurance purposes;
• security logs may be retained for monitoring, investigation, and system protection; and
• marketing consent and opt-out records may be retained to demonstrate compliance with communication preferences.

Where retention periods expire and the information is no longer required, we will take reasonable steps to securely delete, de-identify, or anonymise the data.

Where legally applicable, you may request erasure of personal information once mandatory retention obligations have ended and where we have no overriding legal basis to continue processing it. However, we may decline erasure requests where retention remains necessary for compliance, legal claims, fraud prevention, account security, or unresolved disputes.

Security of Your Data

Spinstralia Casino applies technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, or misuse.

These measures may include:

• ID and password protection for account access;
• encryption of data in transit using current security protocols such as TLS where appropriate;
• encryption or secure storage measures for sensitive records;
• role-based access controls;
• internal confidentiality obligations;
• monitoring of suspicious log-in and account activity;
• secure hosting and network security tools;
• fraud detection systems;
• document handling controls for KYC records; and
• periodic review of security practices.

While we take reasonable steps to secure personal information, no internet transmission or storage system can be guaranteed to be completely secure. Users are also responsible for maintaining the confidentiality of their passwords, using secure devices, and notifying us promptly if they believe their account has been compromised.

Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate, incomplete, or outdated information;
• request deletion of information in certain circumstances;
• object to or request restriction of particular processing activities where legally available;
• withdraw consent where processing is based on consent, without affecting prior lawful processing;
• request information about how your data is used and disclosed; and
• lodge a complaint if you believe your privacy rights have been affected.

To protect your privacy and account security, we may need to verify your identity before actioning any request.

Complaints and Contacting Us

If you would like to exercise your rights, ask a question about this Privacy Policy, update your details, or make a privacy complaint, please contact us by email at:

support@spinstraliacasino-au.net

We will review your request and respond within a reasonable period, taking into account the nature of the request and any legal obligations that apply.

If you are dissatisfied with our response, you may have the right to raise your complaint with a relevant supervisory or regulatory authority. For individuals in Australia, this may include the Office of the Australian Information Commissioner.

Source: Privacy Act 1988 (Cth) and Australian Privacy Principles, Office of the Australian Information Commissioner, www.oaic.gov.au

Children and Age Restrictions

Spinstralia Casino is intended only for adults who are legally permitted to use gambling services. We do not knowingly collect personal information from individuals who are under the legal age for gambling in the applicable jurisdiction. If we become aware that information has been collected from an underage person, we may suspend or close the account and take steps to delete the information where lawful and appropriate, subject to any mandatory retention requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory expectations, technology, security practices, or our services. The most current version will be published on spinstraliacasino-au.net with the revised Last updated date.

Where changes are material, we may take additional steps to bring them to your attention through account notices or email, where appropriate.

Important Note on Service Use

If you do not provide information required for identity verification, payment processing, legal compliance, security checks, or responsible gambling controls, Spinstralia Casino may be unable to open your account, process transactions, provide services, or continue the customer relationship. In some cases, we may also restrict, suspend, or close accounts where requested information is not provided or cannot be verified.

By using spinstraliacasino-au.net, you acknowledge that the processing of personal information is a necessary part of operating gambling services safely, lawfully, and responsibly.